Frequently asked questions

  • What is the benefit of ordering my currency online?

    1. Reserve your money online in advance to make sure you get rates that beat our stores at no commission and ensure that your travel money is available and ready for you at your preferred pick-up location.

    2. Lock Travelex best rate: The rates available on the Website are set separately from the rates provided in-store. When you have pre-ordered your currency through our website, the exchange rate you get shall be the best of:
    ● The website rate at the time of reservation; or
    ● The rate in the store at the time of collection

    This way, we make sure you get the most value for your money!

  • How much can I order online (Min/Max)?

    The minimum order is AED 500. The maximum order is AED 36,000 worth of foreign currency per person.

  • Where can I collect my order?

    When you place your order, you will be given the option of whether you want to collect your order at the locations listed on the online reservation screen, including Dubai International Airport, Dubai World Central, Abu Dhabi Airport, Sharjah Airport, and Ras Al Khaimah Airport, and at Carrefour Marina Crown, and Carrefour Mall of the Emirates.

  • How can I pay for my currency?

    Reserve your currency online and pay at the store either in cash or by card.

    We accept both MasterCard and Visa cards in stores. You can pay with either your debit or credit card. Travelex does not accept virtual card number products. Visit our T&Cs to learn more.

  • Do you charge commission?

    No, we only charge you the rate you see for your selected currency.

  • When can I collect my money?

    You can order up to 14 days in advance of the collection date. Selected currencies will be available for collection after 24 hours, provided that we receive and subsequently confirm your order by 3.00 p.m. Gulf Standard Time.

    All other currencies will be available for collection after 3 days**, provided we receive and subsequently confirm your order by 3.00 p.m. Gulf Standard Time.

    ** Our 3 day promise applies to orders placed between Sunday to Thursday. If a currency is ordered before 3.00 p.m. Gulf Standard Time on a Friday up until 3.00 p.m. on a Sunday, it will be available for collection the following Wednesday.

  • Can I reserve Same Rate Guarantee online?

    You can also reserve our Same Rate Guarantee offer from the Website.

  • Can I get online rates in a Travelex store?

    Sorry, but the online rate is only available online. You can order now and pick up your order from many Travelex locations or you can go directly to one of our stores but the rate will be slightly higher.

  • What documents do I need when collecting my order?

    When you collect your order from a Travelex store you will need to provide a print of the order confirmation or your confirmation email that includes your order number, as well as either a valid passport, Emirates ID, or GCC ID card.

Global Web Sites