Our bureaux de change, this website, www.travelexae.com
(the "Website") and our customer services telephone line are operated
by Travelex Emirates LLC (“Travelex” or "us" or "our") on
behalf of itself and its holding companies and subsidiaries (together, the
"Travelex group"). Travelex recognises the importance of safeguarding
out the basis on which any personal information will be processed by us and
reflects Travelex's commitment to maintain the confidentiality of personal
information and to provide its customers with the best possible service.
When is Personal Information Collected?
You may be asked by staff at one of
our Travelex bureaux, prompted at various points on our Website or asked by one
of our customer services advisers to provide us with your personal information.
Accordingly, we may collect and process the following information about you:
you provide by filling in forms;
of any transactions you carry out in-store at one of our bureaux and of the
fulfilment of your order(s);
you provide when entering Travelex prize draws or competitions;
collected from optional surveys that use for research purposes;
of your visits to the Website and the resources that you access; and
you contact us, we may keep a record of that correspondence
Use and Retention of Personal Information
We only use personal information for
the purpose(s) for which we tell you that it has been collected, and for other
legitimate purposes as permitted by data protection and other relevant laws,
and retain it only as long as necessary for those uses. If you provide
information when ordering travel money or other goods or services from
Travelex, you agree that we may use the personal information for the purposes
If you provide information when reserving
and buying travel money or other goods or services from Travelex, we may use
such personal information for the purposes of:
that content from the Website is presented in the most effective manner for you
and for your computer;
with your order;
you informed by email of similar products or services to those which you have
bought, unless you have indicated that you would not like us to do so;
you with email alerts which you have registered for;
you to participate in interactive features of our service, when you choose to
with our legal and regulatory obligations; and
you about changes to our service.
We will not
disclose information about identifiable individuals to our advertisers, but we
may provide them with aggregate information about our Website users. You agree
that we may also use such aggregate information to help advertisers reach the
kind of audience they want to target. We may make use of the personal
information we have collected from you to enable us to comply with our
advertisers’ wishes by displaying their advertisement to that target audience.
Maintenance of Accurate Information
We strive to ensure that the
information we maintain about our customers is accurate, current and complete.
We respond to requests from customers to correct inaccurate information in a
Protection of Information via Established Security
When transmitting personal
information over the internet, please bear in mind that this is not completely
secure. Although we do our best to protect your personal information, we cannot
guarantee the security of information transmitted to the Website. However, when
you place an order for reserving currency online with us, your order is placed
over a secure connection and your personal information is encrypted to ensure
it remains safe at all times.
Once we receive your personal
information, we use strict security standards and procedures to help prevent
unauthorised access. Where Travelex is required to make paper copies of your
personal information, such information is either:
in a secure locked storage facility and when required, archived in the same
onto our secure electronic systems (with the original paper copies shredded and
destroyed) and, when required, archived in a safe and secure manner.
All personal information which is
provided online is stored on our secure electronic systems and archived in a
Disclosure of Personal Information to Third Parties
We may disclose your personal
information to any member of the Travelex group (which means our subsidiaries,
our ultimate holding company and its subsidiaries. Travelex will not share
personal information with third parties outside of the Travelex group for
marketing purposes without your consent.
We may disclose your personal
information to third parties for the following purposes:
the event that we sell or buy any business or assets, in which case we may
disclose your personal information to the prospective seller or buyer of such
Travelex or substantially all of its assets or Travelex’s holding company or
substantially all of its assets are acquired by a third party, in which case
personal information held by us about our customers will be one of the
accordance with the obligations bestowed on us by our third party product
issuers so that they may process your order and, unless you have indicated that
you would not like us to do so, keep you informed of similar products or
services to those which you have bought (please note that these third party product
issuers have their own privacy policies and accordingly we cannot accept any
responsibility or liability for the handling of personal information by such
third parties in accordance with such policies); and
we are under a duty to disclose or share your personal information in order to
comply with our legal obligations or in order to enforce our conditions of sale
(including the Online Terms and Conditions) and other agreements; or to protect
the rights, property, or safety of Travelex, our customers, or others. This
includes exchanging information with other companies and organisations for the
purposes of fraud protection and credit risk reduction.
The personal information that we collect from you may be
transferred to, and stored at, a destination outside the United Arab Emirates.
It may also be processed by staff operating outside the United Arab Emirates
who work for us or for one of our suppliers (including third party product
issuers). Such staff may be engaged in, among other things, the fulfilment of
your order, the processing of your payment details and the provision of support
services. By submitting your personal information, you agree to this transfer,
storing or processing. We will take all reasonable steps to ensure that such
personal information is treated securely and in accordance with this Privacy
IP Addresses and Cookies
We may collect information about your
visits to the Website and your computer (including where available, your IP
address, operating system and browser type) for system administration and to
report such information to our advertisers. This is statistical data about our
users' browsing actions and patterns, and does not identify you as an
We collect such information by using
a "cookie" file. Cookies are small pieces of information that are
stored on your computer's hard drive by your browser. They help us improve the
Website and make it possible for Travelex to identify some of your preferences.
On revisiting the Website, Travelex's computer server will recognise the
cookie, giving us information about your previous visits.
Most browsers are originally
configured to accept cookies automatically, however, you may refuse to accept
cookies by activating the setting on your browser which allows you to refuse
the setting of cookies. Please note that if your browser is not configured properly
or if you alter your browser to disable the acceptance of cookies, you may not
be able to use the Website. Unless you have adjusted your browser settings so
you log on to the Website.
Please note that our advertisers may
Links to Third Party Websites
Our site may, from time to time,
contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that
these websites have their own privacy policies and accordingly we cannot accept
any responsibility or liability for such policies. It is therefore advisable to
check these policies before you submit any personal information to these
Any changes we make to our Privacy
Policy in the future will be posted on this page. Please do check our Privacy
Policy from time to time to take notice of any changes made. By providing us
with your personal information, using the Website and/or any service offered
via the Website, in-store at one of our bureaux or over the phone, or by
be deemed to have accepted these changes.
on 9th August 2012.
Removal from Travelex Email Marketing Communications
You may want to discontinue receiving
information from the Travelex group. While this may mean that you will not
receive product or service information of interest to you, we respect anyone’s
wishes not to be informed directly of these promotions or product introductions
by emailing CentralAdministrator@Travelex.com. Please specify that you want
to be removed from the Travelex email database. You will also be provided with
an unsubscribe link in any email marketing communications we send you.
addressed to Online.Admin.UAE@travelex.com
or Travelex Emirates LLC, Sheikh Ahmed bin Hamid Al Hamid Building, Sheikh
Zayed I Street, Abu Dhabi, United Arab Emirates.