Online Terms and Conditions
Emirates LLC, a company incorporated under the laws of the United Arab Emirates
with commercial licence number CN-1083095 whose registered office is Sheikh Ahmed
bin Hamid, Al Hamid Building, Sheikh Zayed I Street, Abu Dhabi, United Arab
You can also contact us at: Online.Admin.UAE@travelex.com
of the Website
This website, www.travelexae.com (the "Website"),
is operated by Travelex Emirates LLC (“Travelex" or "us" or
"our") on behalf of itself and its holding companies and subsidiaries
(together the "Travelex group"). Access is provided only in
accordance with Travelex’s Online Terms and Conditions. Please read the
following Online Terms and Conditions carefully before you start to use the
Website. By using the Website, you indicate that you accept the Online Terms
and Conditions and that you agree to abide by them. If you do not agree to the
Online Terms and Conditions, please refrain from using the Website.
Copyright in works contained in the
Website, including but not limited to all software, design, text, images, sound
recordings, animations and video sequences, are owned, or licensed, except as
otherwise expressly stated, by Travelex. You may access the Website for your
own use of the facilities offered. You may not otherwise copy, transmit,
display, perform, distribute (for compensation or otherwise), license, alter,
store or otherwise use the Website or any of its content. You may, however,
print off copies and may download extracts of any page from the Website for
your personal reference. You must not modify the paper or digital copies of any
Website content you have printed or downloaded in any way, and you must not use
any images, sound recordings, animations and video sequences separately from
any accompanying text. At no point are you permitted to use any Website content
for commercial purposes without the prior written consent of Travelex.
If you print off, copy or download
any part of the Website in breach of these Online Terms and Conditions, your
right to use the Website will cease immediately and you must, at our option,
return or destroy any copies of the Website you have made.
Linking to the Website (whether to
the home-page or otherwise and including framing) is permitted only with the
prior written consent of Travelex.
"Travelex™" and "The
Worldwide Money Logo™" are registered trademarks of the Travelex group.
Other featured words or symbols, used to identify the source of goods and
services, are the trademarks of their respective owners.
Content and Materials
The information, materials and
services contained in the Website are subject to change from time to time
without notice. Not all products and services are available in all geographic
areas. Your eligibility for particular products and services is subject to
final Travelex determination and acceptance. Travelex may discontinue or make
changes to the information, products or services described herein at any time.
Any dated information is published as of its date only, and Travelex does not
undertake any obligation or responsibility to update or amend any such
information. Furthermore, by offering information, products or services via the
Website, no solicitation is made by Travelex to any person to use such
information, products or services in jurisdictions where the provision of such
information, products or services is prohibited by law.
to Other Sites
Links to third party websites are
provided solely as pointers to information on topics or services that may be
useful to users of the Website, and Travelex has no control over the content on
such other websites. Links to other sites do not imply any responsibility for
the opinions, ideas, products, information or services offered on such sites,
or any representation regarding the content on such sites. These links are
provided to you as a convenience only. You are responsible for complying with
or implied, concerning the content of such sites.
Travelex may terminate your access
and use of any part of the Website at any time without notice if you are in
breach of any of the terms of these Online Terms and Conditions or for any
other reason. Travelex reserves the right to cease operating the Website at any
time without notice.
If you have any concerns about
material which appears on the Website, please contact Online.Admin.UAE@travelex.com
of Travel Money
This internet ordering service (the
"Service") is provided by Travelex Emirates LLC.
These Online Terms and
Conditions apply to the internet order service on the Website (the “Service”),
which consists of an online reservation facility for foreign currency banknotes
("Travel Money"). You can also reserve our Buy Back Plus offer from
the Website. Separate terms and conditions apply. Please click on this link Buy
Back Plus to view the relevant terms and conditions.
of the Service
The Service is only available to
individuals aged 21 years or over, and who are resident in and accessing the
Service from the United Arab Emirates. The Service may only be used to reserve Travel
Money for holiday or business travel and not for speculative, investment or any
other purposes. By reserving Travel Money from us, you confirm that you have
read and understood the Online Terms and Conditions and agree to be bound by
them and to comply with all applicable laws and regulations.
The Service is only available for the
currencies listed on the online ordering screen. All orders are subject to a
maximum value of AED 20,000 per person per order. There is a minimum order
value of AED 500. Currency availability may also be subject to further monetary
limits, currency exchange restrictions and to customers complying with all
applicable laws and regulations, including those relating to anti-money
Please note that the rates available
on the Website are set separately from the rates provided in-store, and may therefore
vary. You will not be able to get our Website rates in-store unless you have
pre-ordered your currency through the Website.
When you place your order, you will
be given the option of whether you want to collect your order at the locations
listed from time to time on the online reservation screen.
can order up to 14 days in advance of the collection date. Selected currencies will
be available for collection after 24 hours, provided that we receive and
subsequently confirm your order by 3.00 p.m. AST. All other currencies will be
available for collection after 3 days**, provided we receive and subsequently
confirm your order by 3.00 p.m. AST.
** Our 3 day promise applies to
orders placed between Sunday to Thursday. If a currency is ordered before 3.00
p.m. AST on a Friday up until 3.00 p.m. on a Sunday, it will be available for
collection the following Wednesday.
To place an order, follow the
instructions on the reservation screen. Once you have entered the reservation screen
you must complete your order within 20 minutes otherwise your session may time
out and you will have to restart the order process. You are able to correct
errors on your order up to the point at which you click on "Reserve My
Currency Now" on the reservation details screen. You will not be required
to enter any payment details on our online reservation form – payment for your
order will be taken from you on collection of your order.
Exchange Rates: the exchange rates we quote online are real time rates and subject to
change. The exchange rate provided in your order is indicative of the rate you
could receive at your chosen Travelex location. Please note that the rate may
have changed (up or down) by the time you decide to purchase your currency,
even on the same day.
Should you collect the currency you have reserved, the
exchange rate applicable to your actual purchase shall be either:
Website rate at the time of collection; or
walk-up rate at the time of collection,
whichever is more preferable for you, our customer.
We reserve the right to request
further information from you at any time to enable us to complete your order
and/or to comply with regulatory requirements. By placing an order, you confirm
that the details contained in the order are correct in all respects. The system
will display a confirmation screen setting out the details of your order. This confirms
receipt of your order. We may, at any time, decline to process your order or
any part of your order for any reason. A contract between you and us is only
formed when we send you a confirmation email that your order has been accepted.
Please print a copy of the confirmation screen for your records and print or
store the confirmation email in a safe place, as it will be the only record of
Your Travel Money
You will be required to pay for your
Travel Money on collection. Orders may only be collected by the person named on
the order form from the Travelex location set out in your confirmation email.
Collection is subject to the opening times of the collection location. Details
for the opening times of the collection location will be notified to you at the
time of the order and can be obtained on the Website. Please remember to allow
sufficient time to make your collection before departing on your travels.
At the time of collection you will
need to produce either a valid passport or an EU ID card for identification
purposes. Depending on your order, Travelex reserves the right to ask for
further information and identification (such as proof of residential address)
in accordance with its anti-money laundering policies. The name on any card
used to make the purchase must match that on the identification document(s)
used. In order to enable Travelex to comply with its anti-money laundering and
other legal obligations and its internal risk and fraud policies, Travelex
reserves the right to take a copy of your identification document(s) and the
card used to make the purchase, at the time of collection.
Upon collection, you may pay for
orders with most major credit or debit cards issued in the United Arab Emirates
registered in your name and with sufficient funds available to cover your order
and any applicable fees.
[Credit/Debit cards may be subject to
a card handling fee or cash advance fee set by the card issuer. If applicable,
this will be shown within your order summary as a "credit card fee". If
you choose to pay by Visa Credit or Debit card, your card issuer may apply a
cash advance fee which will be shown separately on your Credit or Debit
Right to Cancel
You may cancel your order at any time
prior to collection by contacting the Travelex location set out in your
confirmation email. If you have not cancelled your order and you fail to
collect your order from the nominated Travelex location within 72 hours of the
collection time then your order will be marked as non-collected.
If you need to make any changes to your order after you have
clicked the "Reserve My Currency Now" button on the order details
screen, please contact the Travelex location set out in your confirmation email.
If you or have any comments or
complaints please contact us at Online.Admin.UAE@travelex.com
When you place an order for Travel
Money we are entering a contract with you personally. Nothing in these terms
will confer any benefit on any third party or any right to enforce these terms.
Information and Payment Security
to find out how we use your personal information. By using the Website, you
consent to such use and warrant that all information provided by you is
All content and services on or
available through the Website are provided on an "as is" basis and
Travelex does not make any representation or give any warranty in respect of
the Website or its content. In particular, Travelex does not give any warranty
as to the accuracy, suitability, reliability, completeness, performance,
fitness, freedom from viruses or timeliness of the content or services
contained on the Website. Moreover, but without limiting the exclusion, the
information services on the Website are intended for use by holiday or business
travellers or by individuals or companies seeking to make payments abroad in
foreign currencies, and should not be used for speculation or investment. These
information services and other content of the Website are not intended to
amount to advice on which reliance should be placed. We accept no
responsibility or liability arising from any reliance placed on such services
by any visitor to the Website or by anyone who may be informed of any of its
contents. In addition, we give no assurances that you will receive the services
for which you register.
We use reasonable care and skill in
providing the Service. However, we shall not be liable to you for the
failure by you to provide us with correct information when you place your
we are unable to perform any of our obligations to you due to failure of any
technical systems or for any other reasons beyond our reasonable control
including, amongst other things, war, terrorism, government action, natural disaster,
and industrial dispute;
damage to your computer equipment as a result of using the Website or the
loss of information or unauthorised use of data arising as a result of you
using encryption systems below our recommended level; or
indirect, or consequential losses, claims or damages suffered by you or
incurred from your use or delay or inability to use the Website or the Service
Our maximum liability to you in
respect of each use of the Service for a Travel Money order shall be to refund
the purchase price of that Travel Money order. The disclaimers and limitations
of liability in these Online Terms and Conditions shall not apply to liabilities
in respect of torts committed by Travelex, death or personal injury caused by
the negligence of Travelex or any of its employees or agents or for fraud. If
any provisions of these Online Terms and Conditions including any disclaimers
and limitations is found to be unlawful or unenforceable then such provisions
shall fall away and shall not affect the validity and enforceability of the
remaining terms. This does not affect your statutory rights.
We may, at any time, with immediate
effect, in respect of future orders, change, suspend or withdraw the Website,
the Service and these Online Terms and Conditions without notice and without
liability to you. If we revise these terms, we will post the revised version on
the Website. You are expected to check our Online Terms and Conditions from
time to time to take notice of any changes we make, as they are binding on you.
By using the Website or the Service or by placing orders after we have changed
these terms, you will be accepting the changes.
These Online Terms and Conditions
were last updated on 9th August 2012.
Our relationship shall be governed
and interpreted in accordance with the Law of the United Arab Emirates. Any
dispute, which cannot be resolved between us, shall be resolved in the courts
of the United Arab Emirates.