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Travelex Privacy Statement

Travelex UAE Privacy Statement

We have updated our Privacy Statement, in line with Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (Data Protection Law).

Our money exchange, this website: www.travelexae.com (the "Website") and our customer services telephone line are operated by Travelex Emirates Exchange LLC (“Travelex” or "us" or "our") on behalf of itself and its holding companies and subsidiaries (together, the "Travelex group"), recognizes the importance of safeguarding the personal information of its customers. The following Privacy Statement sets out the basis on which any personal information will be processed by us and reflects Travelex's commitment to maintain the confidentiality of personal information and to provide its customers with the best possible service.

When is Personal Information Collected?

You may be asked by staff at one of our Travelex stores, prompted at various points on our Website or asked by one of our frontline colleagues to provide us with your personal information. Accordingly, we may collect and process the following information about you:

  1. information you provide by filling in forms;
  2. details of any transactions you carry out in-store at one of our bureaux and of the fulfilment of your order(s);
  3. information you provide when entering Travelex prize draws or competitions (if applicable);
  4. information collected from optional surveys that use for research purposes;
  5. details of your visits to the Website and the resources that you access; and
  6. if you contact us, we may keep a record of that correspondence

Use and Retention of Personal Information

We only use personal information for the purpose(s) for which we tell you that it has been collected, and for other legitimate purposes as permitted by data protection and other relevant laws, regulations, and standards and retain it only as long as necessary for those uses. If you provide information when ordering travel money or other products or services from Travelex, you agree that we may use the personal information for the purposes of:

If you provide information when reserving and buying travel money or other products or services from Travelex, we may use such personal information for the purposes of:

  1. ensuring that content from the Website is presented in the most effective manner for you and for your computer;
  2. complying with your order;
  3. Where we have your consent, we will keep you informed by email or text message of similar products or services to those which you have bought;
  4. providing you with email alerts which you have registered for;
  5. allowing you to participate in interactive features of our service, when you choose to do so;
  6. complying with our legal and regulatory obligations; and
  7. notifying you about changes to our service.

We will not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our Website users. You agree that we may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

We use your information for the following purposes:

To provide a requested service or carry out a contract with you

  • collecting payment, processing and fulfilling your order and otherwise providing you with the information and Travelex Services you request from us;
  • when we partner with other organisations to provide a particular Travelex Service (these partners will be identified to you at the time of the provision of the relevant Travelex Service e.g. when you visit the partner website or Money Exchange.
  • providing you with service messages, including messages notifying you about changes to Travelex Services or changes to our terms, conditions and policies;
  • enforcing any contract entered into between you and us for the provision of Travelex Services.

Where we have your consent

  • contacting you (including by email or SMS) with marketing messages according to your marketing preferences.
  • contacting you via email with short surveys, according to your survey preferences;
  • when you are using a mobile device (such as mobile phone, tablet or wearable device), we may use your precise geo-location to provide you with location-based services and provide you with targeted advertisements. You can control your geo-location settings within the app settings or your mobile device settings;
  • enabling us and third-party websites to display relevant and targeted advertisements, based on previous behaviour, purchases, or any other relevant information;
  • sending you an e-receipt if you confirm you would like one;
  • where you have consented, collecting your marketing preferences and sharing these with a Travelex Partner.

Where we have a legitimate interest

  • improving customer experience and our quality of Travelex Services. This can also include tracking emails to know when they are opened and read and the type of device they emails are accessed from;
  • data analysis and research to allow us to derive insight and to help make the Travelex Services personalised and relevant, as well as to develop our business processes and Travelex Services. In doing so, we will anonymise your data so that we may continue to use it for analysis and research after the period that it has been used for processing our services to you. Where data is anonymised, we ensure that it cannot be used (singularly or with other data) to re-identify you;

Note that where we rely on legitimate interests for processing your information, we carry out a ‘balancing test’ to ensure that our interests are not outweighed by your fundamental rights of privacy. More information on such balancing tests is available from Travelex on request.

Where we have a legal obligation

  • complying with our legal and regulatory obligations (including fraud prevention, anti-money laundering and sanction screening). This includes checking the information you provide to us against information from our PEP & Sanction Screening software.


When transmitting personal information over the internet, please bear in mind that this is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to the Website. However, when you place an order for reserving currency online with us, your order is placed over a secure connection and your personal information is encrypted to ensure it remains safe at all times.

Once we receive your personal information, we use strict security standards and procedures to help prevent unauthorised access. Where Travelex is required to make paper copies of your personal information, such information is either:

  1. stored in a secure locked storage facility and when required, archived in the same manner; or
  2. scanned onto our secure electronic systems (with the original paper copies shredded and destroyed) and, when required, archived in a safe and secure manner.

All personal information which is provided online is stored on our secure electronic systems and archived in a secure manner.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to any member of the Travelex group (which means our subsidiaries, our ultimate holding company and its subsidiaries. Travelex will not share personal information with third parties outside of the Travelex group for marketing purposes without your consent.

We may disclose your personal information to third parties for the following purposes:

  1. in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business assets;
  2. if Travelex or substantially all of its assets or Travelex’s holding company or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets;
  3. in accordance with the obligations bestowed on us by our third party product issuers so that they may process your order and, unless you have indicated that you would not like us to do so, keep you informed of similar products or services to those which you have bought (please note that these third party product issuers have their own privacy policies and accordingly we cannot accept any responsibility or liability for the handling of personal information by such third parties in accordance with such policies); and
  4. if we are under a duty to disclose or share your personal information in order to comply with our legal obligations or in order to enforce our conditions of sale (including the Online Terms and Conditions) and other agreements; or to protect the rights, property, or safety of Travelex, our customers, or others. This includes exchanging information with regulatory authorities, other companies and external auditors for the purposes of complying with our legal and regulatory obligations.
  5. Where you have provided consent to receive Travelex marketing, we will share your contact details with our communication partners in order to provide you with the requested Travelex marketing information.
  1. if you are making a remittance transaction via one of our third-party remittance partners, such as, I-Remit, Prabhu, MoneyGram, RIA, then your personal data will be processed within the third-party’s IT system and their privacy statement will apply. Please visit the third-parties’ website for details of their privacy statement.

The personal information that we collect from you may be transferred to, and stored at, a destination outside the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers (including third party product issuers). Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that such personal information is treated securely and in accordance with this Privacy Statement.

IP Addresses and Cookies

We may collect information about your visits to the Website and your computer (including where available, your IP address, operating system and browser type) for system administration and to report such information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify you as an individual.

We collect such information by using a "cookie" file. Cookies are small pieces of information that are stored on your computer's hard drive by your browser. They help us improve the Website and make it possible for Travelex to identify some of your preferences. On revisiting the Website, Travelex's computer server will recognise the cookie, giving us information about your previous visits.

Most browsers are originally configured to accept cookies automatically, however, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Please note that if your browser is not configured properly or if you alter your browser to disable the acceptance of cookies, you may not be able to use the Website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will automatically issue cookies when you log on to the Website.

Please note that our advertisers may also use cookies, over which we have no control.

Links to Third Party Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy statements and accordingly we cannot accept any responsibility or liability for such statements. It is therefore advisable to check these statements before you submit any personal information to these websites.

Your Rights

By law, you have several rights (subject to certain conditions) when it comes to your information. These include the right to ask us what information we hold about you, and to request us to modify any incorrect details, add missing information, or to delete the information we hold (if allowed by law). You also have the right to object to us processing your data or ask us to restrict processing your information. You can obtain further information or exercise any of these rights by contacting us using the contact details referred to in at the bottom of this Privacy Statement.

The right to object to processing. You have the right to object to certain types of processing.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Statement.

The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Statement). This is so you’re aware and can check that we’re using your information in accordance with data protection law. You can do this by writing to us using the contact details at the bottom of this Privacy Statement.

The right to request correction. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by writing to us using the contact details at the bottom of this Privacy Statement.

The right to erasure. You have a conditional right to request the deletion or removal of your information that we hold by writing to us using the contact details in Section 14.

The right to restrict processing. You have rights to ‘block’ or supress further use of your information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future.

The right to not be subject to automated decision-making. You have a conditional right to not be subject to wholly automated decision-making, except where such processing relates to the performance of a contract between you and Travelex and is subject to sufficient safeguards.

The right to withdraw consent. If you have given your consent to anything we do with your information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your information at any time by contacting us using the contact details at the bottom of this Privacy Statement

Removal from Travelex Email Marketing Communications

You have the right at any time to unsubscribe from receiving Travelex marketing information. While this may mean that you will not receive product or service information of interest to you, we respect anyone’s wishes not to be informed directly of these promotions or product introductions by emailing currencyservices.servicequality@travelex.com. Please specify that you want to be removed from the Travelex email database. You will also be provided with an unsubscribe link in any email or text message marketing communications we send you.

Changes to Our Privacy Statement

Any changes we make to our Privacy Statement in the future will be posted on this page. Please do check our Privacy Statement from time to time to take notice of any changes made. By providing us with your personal information, using the Website and/or any service offered via the Website, in-store at one of our bureaux or over the phone, or by placing orders after we have changed the terms of our Privacy Statement, you will be deemed to have accepted these changes.

This Privacy Statement was last updated in April 2022.


Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to currencyservices.servicequality@travelex.com or Travelex Emirates Exchange LLC, P.O.Box 94, Abu Dhabi, United Arab Emirates.