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Travelex Online Terms and Conditions

Who We Are

Travelex is the world's leading currency exchange specialist. Our extensive knowledge and expertise in foreign exchange, and our world class customer service offers travellers a winning combination.

Travelex Emirates Exchange LLC, our UAE entity, is a company incorporated under the laws of the United Arab Emirates with commercial licence number CN-1080296. whose registered office is P.O. Box 94, Abu Dhabi, UAE.

For any enquiries, please contact us at: Customerservices@travelex.com

Use of the Website

This website, www.travelexae.com (the "Website"), is operated by Travelex Emirates Exchange LLC (“Travelex" or "us" or "our") on behalf of itself and its holding companies and subsidiaries (together the "Travelex group"). Access is provided only in accordance with Travelex’s Online Terms and Conditions. Please read the following Online Terms and Conditions carefully before you start to use the Website. By using the Website, you indicate that you accept the Online Terms and Conditions and that you agree to abide by them. If you do not agree to the Online Terms and Conditions, please refrain from using the Website.

Copyright Notices

Copyright in works contained in the Website, including but not limited to all software, design, text, images, sound recordings, animations and video sequences, are owned, or licensed, except as otherwise expressly stated, by Travelex. You may access the Website for your own use of the facilities offered. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its content. You may, however, print off copies and may download extracts of any page from the Website for your personal reference. You must not modify the paper or digital copies of any Website content you have printed or downloaded in any way, and you must not use any images, sound recordings, animations and video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without the prior written consent of Travelex.

If you print off, copy or download any part of the Website in breach of these Online Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Website you have made.

Linking to the Website (whether to the home-page or otherwise and including framing) is permitted only with the prior written consent of Travelex.

Trademark Notices

"Travelex™" and "The Worldwide Money Logo™" are registered trademarks of the Travelex group. Other featured words or symbols, used to identify the source of goods and services, are the trademarks of their respective owners.

Web Content and Materials

The information, materials and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final Travelex determination and acceptance. Travelex may discontinue or make changes to the information, products or services described herein at any time. Any dated information is published as of its date only, and Travelex does not undertake any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by Travelex to any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.

Links to Other Sites

Links to third party websites are provided solely as pointers to information on topics or services that may be useful to users of the Website, and Travelex has no control over the content on such other websites. Links to other sites do not imply any responsibility for the opinions, ideas, products, information or services offered on such sites, or any representation regarding the content on such sites. These links are provided to you as a convenience only. You are responsible for complying with the terms of use of those sites. Travelex makes no warranties, either express or implied, concerning the content of such sites.


Travelex may terminate your access and use of any part of the Website at any time without notice if you are in breach of any of the terms of these Online Terms and Conditions or for any other reason. Travelex reserves the right to cease operating the Website at any time without notice.


If you have any concerns about material which appears on the Website, please contact Customerservices@travelex.com

Reservation of Travel Money

This internet ordering service (the "Service") is provided by Travelex Emirates Exchange LLC.

These Online Terms and Conditions apply to the internet order service on the Website (the “Service”), which consists of an online reservation facility for foreign currency banknotes ("Travel Money"). You can also reserve our Buy Back Plus offer from the Website. Separate terms and conditions apply. Please click on this link Same Rate Guarantee to view the relevant terms and conditions.

Use of the Service

The Service is only available to individuals aged 21 years or over, and who are resident in and accessing the Service from the United Arab Emirates. The Service may only be used to reserve Travel Money for holiday or business travel and not for speculative, investment or any other purposes. By reserving Travel Money from us, you confirm that you have read and understood the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

The Service is only available for the currencies listed on the online ordering screen. All orders are subject to a maximum value of AED 36,000 per person per order. There is a minimum order value of AED 500. Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to anti-money laundering regulations.

Please note that the rates available on the Website are set separately from the rates provided in-store, and may therefore vary. You will not be able to get our Website rates in-store unless you have pre-ordered your currency through the Website.

Placing an Online Order with Travelex

On our website, we give you the ability to order foreign currency, commission free and at better rates than our stores. You can order up to 14 days in advance of your collection date, allowing you to lock-in great rates before you travel.

Depending on your preferred currency, your order is ready for collection the next day, or at times, within 2 days from the date of order – depending on your preferred pick-up location and currency. In all instances, our team will endeavour to prepare your order within your requested time frame and will notify you once it is ready for collection!

Exchange Rates: the exchange rates we quote online are real time rates and subject to change. The exchange rate provided in your order is indicative of the rate you could receive at your chosen Travelex location. Please note that the rate may have changed (up or down) by the time you decide to purchase your currency.

Should you collect the currency you have reserved, the exchange rate applicable to your actual purchase shall be either:

  • The Website rate at the time of collection; or
  • The walk-up rate at the time of collection,

whichever is more preferable for you, our customer.

We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation screen setting out the details of your order. This confirms receipt of your order. We may, at any time, decline to process your order or any part of your order for any reason. A contract between you and us is only formed when we send you a confirmation email that your order has been accepted. Please print a copy of the confirmation screen for your records and print or store the confirmation email in a safe place, as it will be the only record of your order.

Collecting Your Travel Money

You will be required to pay for your Travel Money on collection. Orders may only be collected by the person named on the order form from the Travelex location set out in your confirmation email. Collection is subject to the opening times of the collection location. Details for the opening times of the collection location will be notified to you at the time of the order and can be obtained on the Website. Please remember to allow sufficient time to make your collection before departing on your travels.

At the time of collection you will need to produce either a valid government issued Identification Document (Passport, Emirates ID, or GCC ID card) for identification purposes. Depending on your order, Travelex reserves the right to ask for further information and identification (such as proof of residential address) in accordance with its anti-money laundering policies. The name on any card used to make the purchase must match that on the identification document(s) used. In order to enable Travelex to comply with its anti-money laundering and other legal obligations and its internal risk and fraud policies, Travelex reserves the right to take a copy of your identification document(s) and the card used to make the purchase, at the time of collection.


Upon collection, you may pay for orders with most major credit or debit cards issued in the United Arab Emirates registered in your name and with sufficient funds available to cover your order and any applicable fees.

[Credit/Debit cards may be subject to a card handling fee or cash advance fee set by the card issuer. If applicable, this will be shown within your order summary as a "credit card fee". If you choose to pay by Visa Credit or Debit card, your card issuer may apply a cash advance fee which will be shown separately on your Credit or Debit Card/Bank statement.]

Your Right to Cancel

You may cancel your order at any time prior to collection by contacting the Travelex location set out in your confirmation email. If you have not cancelled your order and you fail to collect your order from the nominated Travelex location within 72 hours of the collection time then your order will be marked as non-collected.

Corrections and Complaints

At Travelex, we understand that travelling can be stressful, with unpredictable flight delays or itinerary changes.

As promoters of ‘Exchange with Peace of Mind’ we want you to know that if you need to make any changes to your order after it has been confirmed, please contact the Travelex location set out in your confirmation email and we will be more than happy to assist you with your requirements.

If you or have any comments or complaints please contact us at customerservices@travelex.com

Third Party Rights

When you place an order for Travel Money we are entering a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms.

Personal Information and Payment Security

Please click on this link Privacy Policy to find out how we use your personal information. By using the Website, you consent to such use and warrant that all information provided by you is accurate.

Limiting Our Liability

All content and services on or available through the Website are provided on an "as is" basis and Travelex does not make any representation or give any warranty in respect of the Website or its content. In particular, Travelex does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by holiday or business travellers or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculation or investment. These information services and other content of the Website are not intended to amount to advice on which reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents. In addition, we give no assurances that you will receive the services for which you register.

We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:

  1. any failure by you to provide us with correct information when you place your order;
  2. if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, and industrial dispute;
  3. any damage to your computer equipment as a result of using the Website or the Service;
  4. any loss of information or unauthorised use of data arising as a result of you using encryption systems below our recommended level; or
  5. any indirect, or consequential losses, claims or damages suffered by you or incurred from your use or delay or inability to use the Website or the Service however caused.

Our maximum liability to you in respect of each use of the Service for a Travel Money order shall be to refund the purchase price of that Travel Money order. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to liabilities in respect of torts committed by Travelex, death or personal injury caused by the negligence of Travelex or any of its employees or agents or for fraud. If any provisions of these Online Terms and Conditions including any disclaimers and limitations is found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.

Alteration of Terms

We may, at any time, with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes we make, as they are binding on you. By using the Website or the Service or by placing orders after we have changed these terms, you will be accepting the changes.

These Online Terms and Conditions were last updated on 22/07/2020

Law and Jurisdiction

Our relationship shall be governed and interpreted in accordance with the Law of the United Arab Emirates. Any dispute, which cannot be resolved between us, shall be resolved in the courts of the United Arab Emirates.